Customer Experience Specialist

LOCATION

  • Location: Corporate Office (Oahu)

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage multiple channels (via CRM, email, website, and phone), respond to customers and action on their requests.
  • Answer, assist, and engage customers on social media/digital channels (Facebook, Instagram, website, Reviews platform, etc).
  • Assist in inventory management as needed, update the online store when necessary

MINIMUM QUALIFICATIONS

  • Experience in customer service (hospitality or retail environment)
  • Strong written and verbal communication skills
  • Strong organizational skills
  • Tech savvy
  • Solutions based mind-set
  • Ability to work independently and both in-office and remotely
  • Has a “can do” and patient attitude and approach

PHYSCIAL DEMANDS

  • Ability to sit for extended periods of time
  • Ability to stand, walk, bend, kneel, squat, stoop and or twist
  • Ability to grasp, push, pull, reach and manipulate objects with right/left hand(s).
  • Ability to turn, bend with some twisting

BENEFITS:

  • 401(k)
  • Dental insurance
  • Generous Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance