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ESSENTIAL DUTIES AND RESPONSIBILITIES:

Brand & Visual Merchandising Standards

• Maintain strong visual principles ensuring consistency across stores while adapting to unique layouts, customer demographics, and product assortments
• Execute brand directives across all retail locations, including floor layouts, product placement, window displays, and fixture movement
• Oversee mannequin changes and window directives are implemented according to directives
• Keep all visual elements such as props and signage clean, on brand, and relevant
• Regularly audit store merchandising standards and make in the moment suggestions to maintain brand standards
• Ensure all visual areas are clean, organized, and well-lit. Address or report and issues that impact appearance or client experience to the appropriate internal stakeholders

Learning & Engagement

• Partner with Store Managers and teams to communicate standards and expectations
• Train teams on basic merchandising principles, brand expectations, and how to execute seasonal floor sets and activations
• Provide in the moment feedback, work with store teams on visual merchandising activities, and follow-up on any tasks as assigned
• Foster a shared responsibility for visual standards, empowering the teams to own the visual representation of their stores
• Review product knowledge while working on the store salesfloor, communicating the “why” behind product placement with educating features and benefits of the product
• Collaborate with creative, retail, and buying teams to pilot new visual strategies in the field
• Acts as a brand ambassador on the sales floor by supporting the sales team in delivering an elevated client experience by interacting with clients when appropriate and maintaining professionalism while in client purview

Analytics & Reporting

• Analyze business trends, assortment needs, and client feedback to identify merchandising opportunities and execute creative, data-driven solutions that drive sales
• Review sales performance by location and product selling for each brand to execute personalized action plans based on individual store needs
• Track and report on merchandising initiatives and floor updates, verifying intended outcomes or identifying opportunities for further optimization
• Communicate field observations and market-specific insights into the Visual and Retail leadership teams

New Initiatives and Projects

• Assist with campaign launches, product drops, activations that require visual merchandising partnership including set-up, installation, or removal of all in-store brand elements such as signage, props, displays, event materials, or seasonal items
• Support visual & operational execution for store openings, renovations, and store closings
• Propose new display ideas, window concepts, or in-store story-telling moments based on trends, market research and observations, and client feedback
• Attend store meetings, conference calls, Manager Meetings, and other training requirements as outlined by management
• This description reflects the key responsibilities but is not intended to be all-inclusive. The role may evolve and include additional duties and responsibilities as assigned to meet the shifting needs of the organization.

HOW TO BE SUCCESSFUL IN THIS ROLE:

• Think like a client. Anticipate needs and create displays that feel personal to the brands, relevant, and timely while considering the client experience in each physical store.
• Balance brand and business. Be both a storyteller and a tactician, building emotional connections while driving measurable results. Communicate these initiatives clearly and consistently.
• Be self-directed and accountable. With limited oversight, success relies on your ability to take initiative, execute standards, and confidently solve challenges independently.
• Stay curious and proactive. Test, learn, and pivot. Look for new ideas, stay on top of innovations, and look for new ideas driven by data and experience.
• Build strong in-store relationships. Establish trust and collaboration. Work alongside them to elevate our physical presence.
• Manage time intentionally. Prioritize store visits, communicate expectations, provide timely follow-up, and do what you commit to. Adheres to company guidelines for dependability and attendance.
• Prioritize with purpose. With multiple locations and competing deadlines, the way to win is to know what to tackle first. Focus on high visibility and revenue generating stores and tasks. Stay agile, communicate, and partner when needed.
• Stay inspired. Be on the lookout for market shifts, competitor strategies, and client reactions. Constantly challenge your creativeness by staying fresh, innovative, and in the know of what is new and trending.

WORK ENVIRONMENT & SCHEDULE:

• Field-based; rotates between the corporate office & assigned store locations. Interisland travel may be required.
• This position will spend majority of their time on the sales floor, in stockrooms, and occasionally at the corporate office for business review and touch bases
• The typical schedule is Monday – Friday during store operating hours which vary by location. Schedules may also require early mornings, late nights, or weekends based on floor changes, product launches, or special projects
• Must be comfortable with an ever-adaptive, fast-paced retail store environment, while stores may be open and active.
• Physical demands are part of the role, including being on your feet for long periods of time, climbing on ladders, or moving mannequins and fixtures.

QUALIFICATIONS:

Required:

• High School graduate or equivalent
• Ability to work flexible schedule including nights, weekends, and holidays
• Valid driver’s license with reliable transportation
• 2 – 3 years of experience in visual merchandising
• Strong understanding of visual merchandising standards and ability to interpret and execute against directives
• Strong interpersonal and communication skills to collaborate with store leadership and teams
• Self-directed, proactive, and comfortable working independently
• Basic proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams)

Preferred:

• Experience supporting multiple locations or working in a field-based visual role
• Background in fashion, lifestyle, or specialty retail environments
• Understanding of retail KPIs and how they connect to sales performance
• Experience supporting new store openings, events, or other projects

PHYSICAL DEMANDS:

• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to stand, walk, bend, kneel, squat, stoop and or twist
• Ability to grasp, push, pull, reach and manipulate objects with right/left hand(s)
• Ability to turn, bend with some twisting
• Ability to lift 25 pounds occasionally for materials, displays, or event set-up
• Capability to travel occasionally – locally, interisland, or nationally

BENEFITS:

• Paid time off
• 401(k)
• Medical/Prescription/Drug/Vision insurance
• Group Life insurance
• Ability to enroll in supplemental insurance through AFLAC
• Employee Discount
• Referral program
• Bereavement Leave
• Other benefits as outlined in the Employee Handbook

COMMENTS:

Employment at Tori Richard, Ltd. is on an “at will” basis, which means that either the Company or the Employee may terminate the employment relationship at any time for any reason. Nothing in this document alters this “at will” agreement. The Company reserves the right to revise the job description on the basis of the needs of the business. Applicants have rights under Federal Employment Laws , see Family and Medical Leave Act (FMLA) Poster ; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Job Type: Full-time

Base Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership & Team Development

· Coach, mentor, and develop Store Managers and Sales Associates to achieve performance goals.

· Foster a culture of accountability, collaboration, and continuous improvement.

· Creates a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change-agents.

· Recruit, onboard, and develop Store Managers, Multi-Store Managers, and key store positions.

· Ensure teams are trained on trends, product knowledge, selling skills and customer service expectations.

· Evaluate team performance and provide ongoing feedback, fostering transparency and ongoing interaction with all staff.

· Communicate and partner with the Director, Ecommerce & Retail Operations or other internal stakeholders for support when necessary.

Sales & Financial Performance

· Fiscally responsible for driving performance and holds accountability for achieving store and company sales targets as well as other key performance indicators.

· Set and evaluate daily, weekly, monthly, seasonal and annual objectives in alignment with the Director of Retail and eCommerce Operations. Analyze sales trends and KPIs to identify opportunities for growth.

· Forecast sales trends and market activities and schedules adequate floor coverage for proper conversion.

· Collaborating with Store Managers to develop and implement local strategies.

· Provide feedback on product selling and performance and utilize reporting to make strategic merchandise moves to improve product selling.

· Effectively utilizes marketing and promotional activities to engage customers and drive results.

· Oversee and ensure compliance with inventory management processes for accuracy and loss prevention

· Manage district budgets and expense controls.

· Monitor expenses and payroll to ensure profitability and budget compliance.

Operational Excellence

· Ensure consistent execution of company policies, procedures, and brand standards.

· Conduct regular store visits to assess operations, merchandising, and client service experience.

· Effectively manages store payroll by adhering to wage cost guidelines and overseeing the store schedules.

· Monitor compliance with safety, security, and regulatory requirements.

Client Experience

· Champion a client-first mindset across all stores.

· Creates an elevated sales and customer service environment where client engagement is the priority.

· Address escalated customer concerns and ensure resolution aligns with company values.

· Promote community engagement initiatives.

· Stays abreast of current retail and customer trends in the industry.

Store Standards and Visual Guidelines

· Executes floor-set, promotional and visual merchandising directives.

· Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.

· Ensures store appearance and atmosphere supports and reinforces the desired brand image, standards, and

Communication & Collaboration

· Serve as a liaison between corporate and store teams

· Communicate company updates, initiatives, and expectations clearly and effectively.

· Partner with cross-functional teams (HR, Marketing, Operations, Merchandising) to support store needs.

· Support store openings, remodels, and special events.

HOW TO BE SUCCESSFUL IN THIS ROLE:

Build Strong Relationships

· With Store Managers: Be a coach and mentor. Understand their strengths, challenges, and goals.

· With Corporate Teams: Communicate clearly and advocate & validate your stores’ needs.

· With Clients: Create experiences that feel personal, positive, and memorable.

Master Multi-Location Management

· Develop a structured visit schedule to ensure consistent support across all stores.

· Use virtual tools (video calls, dashboards, shared documents) to stay connected between visits.

· Empower Store Managers to make decisions while maintaining alignment with company standards.

· Own your business. Take full accountabilities for all aspects of your store – people, product, process. Stay on top of the details by analyzing performance, conducting store visits, anticipating needs before they arise, and ensuring consistent execution.

Prioritize Operational Excellence

· Drive performance in sales, KPIs, and preferred business outcomes – Client satisfaction, Shrink, etc.

· Standardize best practices across stores while allowing for local adaptations.

· Ensure compliance with safety, legal, and company policies.

· Be informed. Success comes from a deep understanding of all foundations of running the business – from product placement to traffic patterns, team strengths, and in-store behaviors and metrics.

· Ensure each store reflects the brand’s values and delivers consistent experience

Lead with Vision and Accountability

· Set clear goals and expectations for each store.

· Celebrate wins and address underperformance constructively.

· Foster a culture of ownership and pride in each location.

· Balance brand and business priorities.

Develop Talent

· Identify high-potential team members and create development plans.

· Promote from within, when possible, to build loyalty and reduce turnover.

· Encourage cross-training and leadership growth.

Be Adaptable and Resilient

· Stay calm, flexible, and solution oriented.

· Learn from setbacks and continuously refine your approach.

· Own your outcomes. Take initiative, hit performance goals and deadlines, follow through.

WORK ENVIRONMENT & SCHEDULE:

· This role is an in-person position that is expected to be in the field for the majority of the work week

· Standard schedule is office hours Monday – Friday with occasional evening or weekend hours required as needed

· The candidate should be comfortable working in a fast paced, multi-faceted department that is results-driven with shifting priorities

· May require travel – locally, interisland, or domestically to visit physical store locations, external vendors, conferences, or for project requirements

· Must be able to work effectively across time zones when collaborating with mainland partners

QUALIFICATIONS:

Required:

· High School graduate or equivalent.

· Minimum of five years’ retail sales leadership experience including managing all aspects of one or more retail stores, ideally having managed multiple locations and store managers.

· Must have a valid driver’s license and means of transportation.

· Ability to work flexible schedule including nights, weekends and holidays.

· Must be willing to travel locally and inter-island up to 100 percent of the time.

· Represents the fashion and style image of Tori Richard and Kahala.

· Strong verbal and written communication skills.

· Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.

· Ability to foster teamwork and build relationships with both customers and team.

· Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.

· Ability to exercise good judgment and decision-making skills.

· Computer skills, including basic knowledge of online ordering, Microsoft Office and point of sale systems

PHYSICAL DEMANDS:

· Ability to stand for duration of scheduled shift.

· Ability to stand, walk, bend, squat and or twist.

· Ability to grasp, push, reach and manipulate objects with right/left hand(s).

· Ability to bend at waist with some twisting.

· Reaching above or below shoulder level.

· Ability to use a ladder up to 10 feet.

· Ability to lift or move 25lbs.

BENEFITS:

· Paid time off

· 401(k)

· Medical/Prescription/Drug/Vision insurance

· Group Life insurance

· Ability to enroll in supplemental insurance through AFLAC

· Employee Discount

· Referral program

· Bereavement Leave

· Other benefits as outlined in the Employee Handbook

Applicants have rights under Federal Employment Laws , see Family and Medical Leave Act (FMLA) Poster ; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Job Type: Full-time

Base Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Work Location: On the road