Privacy Policy

Information We Collect

We may collect personal information from you such as your name, email address, postal address, phone number, gender, birthday, and preferences when engaging in any of the activities listed below.

  • Place an order from our website
  • Make at purchase at one of our Kahala Retail Stores
  • Return an item or make an exchange from a previous purchase
  • Make an inquiry
  • Receive a gift package
  • Create an account (profile) on kahala.com
  • Subscribe to receive our emails
  • Enter a contest or sweepstakes
  • Participate in a marketing survey, promotion, or event
  • Navigate to and through our website (See our Use of Cookies below for further information)
  • Participate in Kahala social media through engagement

    • Using Information We Collect

    In efforts to provide you with a fun, easy and tailored shopping experience, we use your personal information in the following ways:

  • To process and fulfill your order, including to send you emails to confirm your order status and shipment
  • To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
  • To administer and fulfill our contests and other promotions
  • To help us learn more about your shopping preferences
  • To help us address problems with and improve our site design, products and services
  • To enhance your shopping experience
  • To analyze trends and statistics
  • To protect the security or integrity of our websites and our business
  • To contact you
  • To improve our merchandise selection and customer service

    • Sharing Information We Collect

    We may share your information with service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, and other commercial purposes. Personal information is shared with third party marketing partners for commercial purposes.We may disclose de-identified or aggregated information to third parties at our discretion.  We do not authorize any of these service providers to make any other use or disclosure of your information. 

    SMS ENROLLMENT

    We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. 

    Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS. 

    Loyalty Program

    When you join our loyalty program, we collect and use your personal information to administer the program, provide you with rewards, and send you exclusive offers and promotions tailored to your preferences. Your participation in the loyalty program is voluntary, and you can opt out at any time.

    California Privacy Rights / Questions Or Comments

    California Civil Code Section 1798.83 permits residents of California the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for the direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.

    The customer also has the right to request personal information be deleted/erased/removed from our records, or to opt out of having their personal information shared with third parties. To make such a request, or for any other questions or comments please feel free to contact us at the following address:

    Kahala Customer Service

    1891 N. King Street

    Honolulu, HI 96819

    1.855.881.0243

    estore@kahala.com

    YOUR DECISIONS ON RECEIVING MARKETING COMMUNICATIONS

    All customers, regardless of the customer’s state or country of residence, have the right to request certain information with respect to the types of personal information the business shares with third parties for the direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.  All customers also have the right to request personal information be deleted/erased/removed from our records, or to opt out of having their personal information shared with third parties. 

    We send periodic emails, which you may unsubscribe from at any time by clicking the unsubscribe link at the bottom of any e-mail for instant removal. You may also contact us to have your email removed. Please allow up to 72 hours for this request to take effect.

    Our site utilizes cookies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information, such as pages you visit or items in your shopping cart. We use cookies to help us offer our customers a better shopping experience. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser (like Google Chrome, Apple Safari or Microsoft Edge) settings. If you turn cookies off, you will not have access to many features that make your site experience more enjoyable and efficient.