GENERAL FAQ'S

Products shown are an example, and not guaranteed to be included. Our Fukubukuro bags are not available for return or exchange and are considered a final sale. If there’s an item that doesn’t work out, it may make a great gift for someone you know!  

We've made returns easy. Simply visit our returns page to get started! https://returns.kahala.com/

If you placed an international order, please reach out to our customer service team for help facilitating your return.

If you do not know your online order number please contact our customer service for assistance locating your gift receipt. If your item was purchased in a Kahala retail store it will have a red Kahala sticker located on the tag.

Our egift certificates may only be redeemed on Kahala.com.

Please send items back to the original Kahala store it was purchased from. This will help expedite your return. Sorry, but we are unable to process any returns for items purchased from another retailer.

We have streamlined our process to expedite your order which unfortunately means you cannot cancel or make edits to your order once it has been placed.

Instant credit is the total refund amount anticipated. The credit allows you to place a new order for an exchange or new item prior to shipping your return. If instant credit is not used prior to receiving your return, you will be issued a full refund to the original form of payment.

If instant credit is not used prior to receiving your return, you will be issued a full refund to the original form of payment. If you do not use the instant credit, you will be issued a refund to the original form of payment once we process your return.

Yes, International orders are processed within 48 hours of receiving and ship via FedEx International Economy (usually arrives between 5-7 days from the shipped date). There is a $30 base rate for the first item and $5 per additional item. The recipient of international order is responsible for all duties and taxes associated with this order and must comply with the laws and regulations of the destination country.

Occasionally, packages are marked ‘delivered' before they’re dropped off. In the meantime, please look around the surrounding area or contact your neighbors in case it was misdelivered. If it was not, please let me know so I may also escalate this with USPS/FedEx.

To become a Kahala retailer and for all other inquiries: estore@kahala.com

PHONE SUPPORT

Call : 855.881.0243

Hours:

Monday: 7am - 5pm

Tuesday: 7am - 5pm

Wednesday: 7am - 3:30pm

Thursday:7am - 3:30pm

Friday: 7am - 3:30pm

Saturday & Sunday: 7am - 1pm

All hours are Hawaiian Standard Time