GENERAL FAQ'S

Yes, International orders are processed within 48 hours of receiving and ship via FedEx International Economy (usually arrives between 5-7 days from the shipped date). There is a $30 base rate for the first item and $5 per additional item. The recipient of international order is responsible for all duties and taxes associated with this order and must comply with the laws and regulations of the destination country.

We have streamlined our process to expedite your order which unfortunately means you cannot cancel or make edits to your order once it has been placed.

We ship Monday - Friday. All orders will ship within 48 hours of placing the order but may take up to 72 hours during peak holiday or promotion times.

Occasionally, packages are marked ‘delivered' before they’re dropped off. In the meantime, please look around the surrounding area or contact your neighbors in case it was misdelivered. If it was not, please let me know so I may also escalate this with USPS/FedEx.

Instant credit is the total refund amount anticipated. The credit allows you to place a new order for an exchange or new item prior to shipping your return. If instant credit is not used prior to receiving your return, you will be issued a full refund to the original form of payment.

If instant credit is not used prior to receiving your return, you will be issued a full refund to the original form of payment. If you do not use the instant credit, you will be issued a refund to the original form of payment once we process your return.



CONTACT US

Kahala Sportswear Online (Online Returns):
Attn: Returns Department
1851 N. King Street
Honolulu, HI 96819-3452

Mail (Office Use Only):
Kahala Sportswear
1891 N. King Street
Honolulu, HI 96819-3452

Phone: 855.881.0243
Monday-Friday 7am - 3:30pm HST

To become a Kahala retailer and for all other inquiries: estore@kahala.com