Join Us

With our corporate headquarters located in Honolulu and retail locations throughout the islands, we are lucky to spend every day in paradise! We welcome talented, creative, friendly and collaborative individuals who are able to uphold the traditions of our company through quality, passion and art. We appreciate those who are not afraid to act as change agents, who strive to make a difference and bring their unique personalities and skills to our diverse and team-oriented workplace. We love what we do and each day we strive to do it better.

AVAILABLE POSITIONS

VISUAL MERCHENDISER

The Visual Merchandiser joins the iconic resort apparel brand group TR Retail LLC. to execute initiatives around the visual presentation and merchandising of the retail store locations. This role is responsible for ensuring a consistent and elevated brand presentation, tailored to each location’s unique layout and customer demographic. The Visual Merchandiser should also work with retail leadership to execute against business objectives through the movement of physical products and help store teams physically set seasonal campaigns in alignment with the brands’ vision. The ideal candidate is both creative and highly organized, with a strong understanding of visual storytelling, product placement strategies, and retail business drivers.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

Brand & Visual Merchandising Standards

  • Maintain strong visual principles ensuring consistency across stores while adapting to unique layouts, customer demographics, and product assortments
  • Execute brand directives across all retail locations, including floor layouts, product placement, window displays, and fixture movement
  • Oversee mannequin changes and window directives are implemented according to directives
  • Keep all visual elements such as props and signage clean, on brand, and relevant
  • Regularly audit store merchandising standards and make in the moment suggestions to maintain brand standards
  • Ensure all visual areas are clean, organized, and well-lit. Address or report and issues that impact appearance or client experience to the appropriate internal stakeholders

Learning & Engagement

  • Partner with Store Managers and teams to communicate standards and expectations
  • Train teams on basic merchandising principles, brand expectations, and how to execute seasonal floor sets and activations
  • Provide in the moment feedback, work with store teams on visual merchandising activities, and follow-up on any tasks as assigned
  • Foster a shared responsibility for visual standards, empowering the teams to own the visual representation of their stores
  • Review product knowledge while working on the store salesfloor, communicating the “why” behind product placement with educating features and benefits of the product
  • Collaborate with creative, retail, and buying teams to pilot new visual strategies in the field
  • Acts as a brand ambassador on the sales floor by supporting the sales team in delivering an elevated client experience by interacting with clients when appropriate and maintaining professionalism while in client purview

Analytics & Reporting

  • Analyze business trends, assortment needs, and client feedback to identify merchandising opportunities and execute creative, data-driven solutions that drive sales
  • Review sales performance by location and product selling for each brand to execute personalized action plans based on individual store needs
  • Track and report on merchandising initiatives and floor updates, verifying intended outcomes or identifying opportunities for further optimization
  • Communicate field observations and market-specific insights into the Visual and Retail leadership teams

New Initiatives and Projects

  • Assist with campaign launches, product drops, activations that require visual merchandising partnership including set-up, installation, or removal of all in-store brand elements such as signage, props, displays, event materials, or seasonal items
  • Support visual & operational execution for store openings, renovations, and store closings
  • Propose new display ideas, window concepts, or in-store story-telling moments based on trends, market research and observations, and client feedback
  • Attend store meetings, conference calls, Manager Meetings, and other training requirements as outlined by management
  • This description reflects the key responsibilities but is not intended to be all-inclusive. The role may evolve and include additional duties and responsibilities as assigned to meet the shifting needs of the organization.

HOW TO BE SUCCESSFUL IN THIS ROLE:

  • Think like a client. Anticipate needs and create displays that feel personal to the brands, relevant, and timely while considering the client experience in each physical store.
  • Balance brand and business. Be both a storyteller and a tactician, building emotional connections while driving measurable results. Communicate these initiatives clearly and consistently.
  • Be self-directed and accountable. With limited oversight, success relies on your ability to take initiative, execute standards, and confidently solve challenges independently.
  • Stay curious and proactive. Test, learn, and pivot. Look for new ideas, stay on top of innovations, and look for new ideas driven by data and experience.
  • Build strong in-store relationships. Establish trust and collaboration. Work alongside them to elevate our physical presence.
  • Manage time intentionally. Prioritize store visits, communicate expectations, provide timely follow-up, and do what you commit to. Adheres to company guidelines for dependability and attendance.
  • Prioritize with purpose. With multiple locations and competing deadlines, the way to win is to know what to tackle first. Focus on high visibility and revenue generating stores and tasks. Stay agile, communicate, and partner when needed.
  • Stay inspired. Be on the lookout for market shifts, competitor strategies, and client reactions. Constantly challenge your creativeness by staying fresh, innovative, and in the know of what is new and trending.

WORK ENVIRONMENT & SCHEDULE:

  • Field-based; rotates between the corporate office & assigned store locations. Interisland travel may be required.
  • This position will spend majority of their time on the sales floor, in stockrooms, and occasionally at the corporate office for business review and touch bases
  • The typical schedule is Monday – Friday during store operating hours which vary by location. Schedules may also require early mornings, late nights, or weekends based on floor changes, product launches, or special projects
  • Must be comfortable with an ever-adaptive, fast-paced retail store environment, while stores may be open and active.
  • Physical demands are part of the role, including being on your feet for long periods of time, climbing on ladders, or moving mannequins and fixtures.

QUALIFICATIONS:

Required:

  • High School graduate or equivalent
  • Ability to work flexible schedule including nights, weekends, and holidays
  • Valid driver’s license with reliable transportation
  • 2 – 3 years of experience in visual merchandising
  • Strong understanding of visual merchandising standards and ability to interpret and execute against directives
  • Strong interpersonal and communication skills to collaborate with store leadership and teams
  • Self-directed, proactive, and comfortable working independently
  • Basic proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams)

Preferred:

  • Experience supporting multiple locations or working in a field-based visual role
  • Background in fashion, lifestyle, or specialty retail environments
  • Understanding of retail KPIs and how they connect to sales performance
  • Experience supporting new store openings, events, or other projects

PHYSICAL DEMANDS:

  • Ability to sit for extended periods of time
  • Ability to stand for extended periods of time
  • Ability to stand, walk, bend, kneel, squat, stoop and or twist
  • Ability to grasp, push, pull, reach and manipulate objects with right/left hand(s)
  • Ability to turn, bend with some twisting
  • Ability to lift 25 pounds occasionally for materials, displays, or event set-up
  • Capability to travel occasionally – locally, interisland, or nationally

BENEFITS:

  • Paid time off
  • 401(k)
  • Medical/Prescription/Drug/Vision insurance
  • Group Life insurance
  • Ability to enroll in supplemental insurance through AFLAC
  • Employee Discount
  • Referral program
  • Bereavement Leave
  • Other benefits as outlined in the Employee Handbook

COMMENTS:

Employment at Tori Richard, Ltd. is on an “at will” basis, which means that either the Company or the Employee may terminate the employment relationship at any time for any reason. Nothing in this document alters this “at will” agreement. The Company reserves the right to revise the job description on the basis of the needs of the business. Applicants have rights under Federal Employment Laws , see Family and Medical Leave Act (FMLA) Poster ; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Job Type: Full-time

Base Pay: $40,000.00 - $45,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance

Work Location: In person

Start Application

DISTRICT MANAGER

The District Manager (DM) is responsible for leading and supporting Store Managers across multiple locations. This role ensures that each store delivers elevated client experience, achievement of sales and profitability goals, and consistently reflects brand and company standards. The ideal candidate is a strategic leader with strong interpersonal skills, a deep understanding of local market dynamics, and a commitment to deliver exceptional client experience.

A successful candidate will also have a proven track record in meeting sales and expense targets over a group of retail locations. The DM is responsible for driving top-line profitable sales and providing an elevated brand-right shopping experience for one or both Tori Richard and Kahala brands. The DM provides leadership, coaching, and direction to store leadership and their teams, driving the desired financial results, operational excellence, talent development, and a culture aligned with company values.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership & Team Development

· Coach, mentor, and develop Store Managers and Sales Associates to achieve performance goals.

· Foster a culture of accountability, collaboration, and continuous improvement.

· Creates a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change-agents.

· Recruit, onboard, and develop Store Managers, Multi-Store Managers, and key store positions.

· Ensure teams are trained on trends, product knowledge, selling skills and customer service expectations.

· Evaluate team performance and provide ongoing feedback, fostering transparency and ongoing interaction with all staff.

· Communicate and partner with the Director, Ecommerce & Retail Operations or other internal stakeholders for support when necessary.

Sales & Financial Performance

· Fiscally responsible for driving performance and holds accountability for achieving store and company sales targets as well as other key performance indicators.

· Set and evaluate daily, weekly, monthly, seasonal and annual objectives in alignment with the Director of Retail and eCommerce Operations. Analyze sales trends and KPIs to identify opportunities for growth.

· Forecast sales trends and market activities and schedules adequate floor coverage for proper conversion.

· Collaborating with Store Managers to develop and implement local strategies.

· Provide feedback on product selling and performance and utilize reporting to make strategic merchandise moves to improve product selling.

· Effectively utilizes marketing and promotional activities to engage customers and drive results.

· Oversee and ensure compliance with inventory management processes for accuracy and loss prevention

· Manage district budgets and expense controls.

· Monitor expenses and payroll to ensure profitability and budget compliance.

Operational Excellence

· Ensure consistent execution of company policies, procedures, and brand standards.

· Conduct regular store visits to assess operations, merchandising, and client service experience.

· Effectively manages store payroll by adhering to wage cost guidelines and overseeing the store schedules.

· Monitor compliance with safety, security, and regulatory requirements.

Client Experience

· Champion a client-first mindset across all stores.

· Creates an elevated sales and customer service environment where client engagement is the priority.

· Address escalated customer concerns and ensure resolution aligns with company values.

· Promote community engagement initiatives.

· Stays abreast of current retail and customer trends in the industry.

Store Standards and Visual Guidelines

· Executes floor-set, promotional and visual merchandising directives.

· Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.

· Ensures store appearance and atmosphere supports and reinforces the desired brand image, standards, and

Communication & Collaboration

· Serve as a liaison between corporate and store teams

· Communicate company updates, initiatives, and expectations clearly and effectively.

· Partner with cross-functional teams (HR, Marketing, Operations, Merchandising) to support store needs.

· Support store openings, remodels, and special events.

HOW TO BE SUCCESSFUL IN THIS ROLE:

Build Strong Relationships

· With Store Managers: Be a coach and mentor. Understand their strengths, challenges, and goals.

· With Corporate Teams: Communicate clearly and advocate & validate your stores’ needs.

· With Clients: Create experiences that feel personal, positive, and memorable.

Master Multi-Location Management

· Develop a structured visit schedule to ensure consistent support across all stores.

· Use virtual tools (video calls, dashboards, shared documents) to stay connected between visits.

· Empower Store Managers to make decisions while maintaining alignment with company standards.

· Own your business. Take full accountabilities for all aspects of your store – people, product, process. Stay on top of the details by analyzing performance, conducting store visits, anticipating needs before they arise, and ensuring consistent execution.

Prioritize Operational Excellence

· Drive performance in sales, KPIs, and preferred business outcomes – Client satisfaction, Shrink, etc.

· Standardize best practices across stores while allowing for local adaptations.

· Ensure compliance with safety, legal, and company policies.

· Be informed. Success comes from a deep understanding of all foundations of running the business – from product placement to traffic patterns, team strengths, and in-store behaviors and metrics.

· Ensure each store reflects the brand’s values and delivers consistent experience

Lead with Vision and Accountability

· Set clear goals and expectations for each store.

· Celebrate wins and address underperformance constructively.

· Foster a culture of ownership and pride in each location.

· Balance brand and business priorities.

Develop Talent

· Identify high-potential team members and create development plans.

· Promote from within, when possible, to build loyalty and reduce turnover.

· Encourage cross-training and leadership growth.

Be Adaptable and Resilient

· Stay calm, flexible, and solution oriented.

· Learn from setbacks and continuously refine your approach.

· Own your outcomes. Take initiative, hit performance goals and deadlines, follow through.

WORK ENVIRONMENT & SCHEDULE:

· This role is an in-person position that is expected to be in the field for the majority of the work week

· Standard schedule is office hours Monday – Friday with occasional evening or weekend hours required as needed

· The candidate should be comfortable working in a fast paced, multi-faceted department that is results-driven with shifting priorities

· May require travel – locally, interisland, or domestically to visit physical store locations, external vendors, conferences, or for project requirements

· Must be able to work effectively across time zones when collaborating with mainland partners

QUALIFICATIONS:

Required:

· High School graduate or equivalent.

· Minimum of five years’ retail sales leadership experience including managing all aspects of one or more retail stores, ideally having managed multiple locations and store managers.

· Must have a valid driver’s license and means of transportation.

· Ability to work flexible schedule including nights, weekends and holidays.

· Must be willing to travel locally and inter-island up to 100 percent of the time.

· Represents the fashion and style image of Tori Richard and Kahala.

· Strong verbal and written communication skills.

· Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.

· Ability to foster teamwork and build relationships with both customers and team.

· Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.

· Ability to exercise good judgment and decision-making skills.

· Computer skills, including basic knowledge of online ordering, Microsoft Office and point of sale systems

PHYSICAL DEMANDS:

· Ability to stand for duration of scheduled shift.

· Ability to stand, walk, bend, squat and or twist.

· Ability to grasp, push, reach and manipulate objects with right/left hand(s).

· Ability to bend at waist with some twisting.

· Reaching above or below shoulder level.

· Ability to use a ladder up to 10 feet.

· Ability to lift or move 25lbs.

BENEFITS:

· Paid time off

· 401(k)

· Medical/Prescription/Drug/Vision insurance

· Group Life insurance

· Ability to enroll in supplemental insurance through AFLAC

· Employee Discount

· Referral program

· Bereavement Leave

· Other benefits as outlined in the Employee Handbook

Applicants have rights under Federal Employment Laws , see Family and Medical Leave Act (FMLA) Poster ; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Job Type: Full-time

Base Pay: $80,000.00 - $100,000.00 per year

Benefits:

  • 401(k)
  • Employee discount
  • Flexible schedule

Work Location: On the road

Start Application

SENIOR GRAPHIC DESIGNER

The Senior Graphic Designer joins iconic resort apparel brands Tori Richard and Kahala to help develop and execute the forward-facing personality of our brands through physical and digital content applied and communicated across various channels. Counted on to help position Tori Richard as an authentic resort lifestyle brand, and Kahala as the original and leading aloha shirt brand across local, national, and international markets.

As compelling visual installations and graphic content is crucial to all aspects of omni-channel marketing and communications, this role will report to the Director of Marketing. This role supports the development of physical and digital content for all parts of the Tori Richard Ltd direct-to-consumer (DTC) and wholesale businesses and brands and will establish and maintain effective service level agreements for all customers, both internal and external.

The Senior Graphic Designer demonstrates complete ownership and accountability in their areas of responsibility, in partnership with the Director of Marketing and other leadership team members. They will be experienced in project management, execution, and able to clearly delegate.

This position is responsible for the quality of visual projects & deliverables and is an essential team player for both the Tori Richard and Kahala brands.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

To be further defined in an ongoing manner collaboratively with the Director of Marketing, duties and responsibilities of this role include, but are not limited to:

Key Responsibilities

  • Lead the conceptualization and execution of visual designs for visual campaigns, websites, social media, packaging, and branded collaterals.
  • Translate marketing and business objectives into compelling visual communication materials
  • Maintain brand consistency across all design outputs while evolving the visual identity.
  • Collaborate with copywriters, marketers, developers, and other stakeholders to deliver cohesive creative assets.
  • Perform video and image editing using adapted software, and emerging tools including AI.
  • Manage multiple projects simultaneously, ensuring deadlines and quality standards are met.
  • Provide art direction and mentorship to junior designers and freelancers.
  • Lead graphic projects in collaboration with different teams and studios to acquire images and graphic assets.
  • Be curious, stay current and share best practices on design trends, tools, and technologies to continuously elevate the brand’s visual presence.
  • Source for new vendors and talents as needed.
  • Lead systems improvements for filing & sharing graphics and video content.
  • Assist the marketing team with photoshoot coordination & production.

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in Graphic Design, Visual Arts, or related field
  • 5+ years of professional design experience, preferably in an agency or in-house creative team.
  • Expert proficiency in Adobe Creative Suite and Video editing tools.
  • Strong portfolio showcasing a range of design work across digital and print media.
  • Excellent understanding of typography, layout, color theory, and branding.
  • Experience with motion graphics, video editing, or UI/UX design is a plus.
  • Strong project management and organizational skills.
  • Ability to give and receive constructive feedback.

PREFERED SKILLS

  • Experience working in fast-paced environments with tight deadlines.
  • Familiarity with web design principles and responsive design.
  • Knowledge of accessibility standards and inclusive design practices.
  • Passion for storytelling through visual design.
  • Consumer apparel experience.

PHYSCIAL DEMANDS

  • Ability to sit for extended periods of time
  • Ability to stand, walk, bend, kneel, squat, stoop and or twist
  • Ability to grasp, push, pull, reach and manipulate objects with right/left hand(s).
  • Ability to turn, bend with some twisting

BENEFITS:

  • 401(k)
  • Dental insurance
  • Generous Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

COMMENTS:

Employment at Tori Richard, Ltd. is on an “at will” basis, which means that either the Company or the Employee may terminate the employment relationship at any time for any reason. Nothing in this document alters this “at will” agreement. The Company reserves the right to revise the job description on the basis of the needs of the business. Applicants have rights under Federal Employment Laws , see Family and Medical Leave Act (FMLA) Poster ; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance

Experience:

  • Graphic design: 5 years (Required)
  • Branding: 5 years (Required)
  • Layout design: 5 years (Required)
  • Project management: 5 years (Required)
  • Adobe Creative Suite: 5 years (Required)
  • Visual design: 5 years (Required)

Location:

  • Honolulu, HI 96819 (Required)

Work Location: In person

Start Application

Assistant Store Manager at Ala Moana

To be a Kahala Assistant Store Manager is to be an ambassador and artisan of the Kahala lifestyle. Our retail teams tell the story of our constantly evolving resort apparel craftsmanship. Dozens of sales assistants embody our values on a daily basis and cultivate the same ambition: to welcome customers and invite them to experience the joyful world of Kahala.

When you join one of our stores, you will thrive in an inspiring, multicultural environment, using your talent to showcase an extensive collection of beautiful, textile art-based resort apparel options for men and women.

Position: Assistant Store Manager

Location: Ala Moana Center

Learn More

The Assistant Store Manager (ASM) is responsible for supporting the Multi-Store Manager in driving profitable sales and providing an elevated and brand-right shopping experience. The ASM’s main responsibilities include driving initiatives in sales and customer experience, visual presentation, merchandising and operations. The ASM is also responsible for assisting in recruiting, training, team development and maintaining adequate store staffing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Sales Leadership

  • Creates an elevated sales and customer service environment where customer engagement is the priority.
  • Assists management in achieving store and company sales targets as well as other key performance indicators.
  • Sets and evaluates daily, weekly, monthly, seasonal and annual objectives for the team in partnership with direct reports.

Business Ownership

  • Forecasts sales trends and market activities and schedules adequate floor coverage for proper conversion.
  • Oversees inventory processes to ensure accuracy – including but not limited to in-store replenishment practices, receiving procedures, returns to vendor, processing damages and cycle counts.

Staffing and Associate Development

  • Fosters a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change agents.
  • Administers company HR programs including recruitment, performance reviews, compensation, employment practices and employment records.
  • Ensures associates are trained and coached on trends, product knowledge, selling skills and customer service expectations to support the brand experience and requests additional training assistance as needed.

Operational Excellence

  • Effectively manages store payroll by adhering to wage cost guidelines and coordinating the store schedule.
  • Executes and oversees all in-store practices as directed by the Retail Office and direct management.
  • Protects company assets including inventory and cash banks as well as facilities ongoing maintenance and basic store upkeep.

Store Standards and Visual Guidelines

  • Executes floor-set, promotional and visual merchandising directives.
  • Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.
  • Ensures store appearance and atmosphere supports and reinforces the brand image.

QUALIFICATIONS:

  • Minimum of three years retail sales experience including opening/closing, scheduling and supervision.
  • Represents the fashion and style image of TR RETAIL, LLC.
  • Ability to foster teamwork and build relationships with both customers and team.
  • Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.

BENEFITS

  • Uniform allowance
  • Generous employee discount
  • Flexible schedules based on business needs
  • Paid parking
  • 401(k)

Applicants have rights under Federal Employment Laws , see Family and Medical Leave Act (FMLA) Poster ; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Work Location: In person

Start Application

VISUAL MERCHANDISING MANAGER

The Visual Merchandising Manager joins the iconic resort apparel brand group TR Retail LLC. as a key cross-functional leader responsible for aligning visual merchandising, store operations, and sales performance across two distinct brands with a primary focus on Neighbor Island store locations. This field-based role serves as the visual merchandising lead through creative expression, strategic planning, and hands-on leadership and directly manages the Visual Merchandising (VM) team for all physical locations, ensuring executional excellence and consistent brand-right experience that supports overall business objectives. Additionally, this role plays a critical part in ensuring Neighbor Island store locations deliver exceptional client experiences and strong commercial results. While this role does not oversee store leadership and teams directly, it functions with a clear ownership mentality, leading through influence, fostering alignment, and empowering store teams to strive for optimal performance.

The Visual Merchandising Manager holds complete ownership and accountability for visual merchandising function, working in close partnership with the Director Retail & eCommerce Operations and Brand Directors, and Merchandising teams. In the field, the role collaborates directly with store leadership to support day-to-day business needs, ensuring alignment between brand vision and store execution. Additionally, the position serves as a key advocate for store teams elevating field operations in coordination with the Director, Retail & eCommerce Operations and District Manager (Oahu) to drive results and elevate the overall retail experience.

Learn More

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Visual Merchandising & Brand Execution

  • Act as a strategic partner in planning and executing seasonal campaigns and product releases, working cross-functionally to develop visual strategies, timelines, and presentation principles that support the GTM strategy
  • Lead the execution of visual merchandising guidelines across all brick & mortar locations, creating standards and holding accountability directly or indirectly through the Visual Merchandiser to ensure proper brand implementation
  • Collaborate closely with creative, marketing, and merchandising teams to localize visual merchandising directives
  • Communicate visual directives clearly and effectively to store teams and visual merchandisers, providing context, guidelines, and follow-up to ensure understanding and proper implementation
  • Regularly assess store environments to identify opportunities for elevated product storytelling including but not limited to signage, props, campaign assets, and promotional materials
  • Directly manage the VM team, providing coaching, development, and oversight to ensure consistency, brand alignment, and to bring conversion-driving solutions to life

Field Operations & Store Support

  • Serve as a key business driver and first point of contact for Neighbor Island store leaders and teams, supporting day-to-day operations
  • Support teams during peak moments – floor sets, high impact time periods, product launches, and scheduling challenges
  • Identify process gaps, resources needed, or local opportunities and partner with the Director, Retail & eCommerce to execute on objectives
  • Maintain visual and operational standards through regular store visits, floor walks, and building of action plans for store specific results

Business Performance & Driving Initiatives

  • Monitor store performance trends, assortment opportunities, and store feedback to build and prioritize initiatives around basic KPIs such as driving traffic, converting transactions, or building average order value
  • Collaborate with store leaders and landlord representatives to partner on marketing opportunities, traffic driving initiatives, and brand awareness campaigns
  • Use sales and product data to impact visual presentations and storytelling, working directly with the store teams on the floor to review quantitative and qualitative information to boost overall awareness and sales
  • Monitor store associates’ sales and contributions, making recommendations to enhance personal performance
  • Lead and coach store teams to participate in company objectives such as loyalty and clienteling programs. Assess engagement and outcomes for further growth and traction

This description reflects the key responsibilities but is not intended to be all-inclusive. The role may evolve and include additional duties and responsibilities as assigned to meet the shifting needs of the organization.

HOW TO BE SUCCESSFUL IN THIS ROLE:

  • Think like a client. Anticipate needs and create displays that feel personal to the brands, relevant, and timely while considering the client experience in each physical store.
  • Lead with strategy and creative agility. Balance brand and business. Be both a storyteller and a tactician, building emotional connections while driving measurable results. Understand the big picture and bring it to life with visual storytelling and high-level execution.
  • Communicate with clarity and purpose. Deliver expectations, ensure consistency, and be reactive to feedback.
  • Plan ahead, stay flexible. Anticipate needs, use tools to stay on track, communicate updates, and pivot/realign as reality hits.
  • Pay attention to the details. Success will come from a deep understanding of everything that influences client experience and drives business results – from product placement and team strengths to daily traffic patterns and in-store behaviors.
  • Own your outcomes. Take initiative, hit deadlines, follow through from concept to execution. Celebrate successes and rebound when needed while driving a culture of learning and constant improvement.

WORK ENVIRONMENT & SCHEDULE:

  • This role is a field-based role requiring regular travel to stores and the corporate office with monthly or bi-monthly Neighbor Island store visits.
  • The typical schedule is Monday – Friday during store operating hours which vary by location. Schedules may also require early mornings, late nights, or weekends based on floor changes, product launches, peak time periods, or special projects. Remote office work can be done before store operating hours.
  • The candidate should be comfortable working in a fast paced, multi-faceted department that is results-driven with shifting priorities.
  • Must be comfortable with an ever-adaptive, fast-paced retail store environment, while stores may be open and active.
  • Physical demands are part of the role, including being on your feet for long periods of time, climbing on ladders, or moving mannequins and fixtures.

QUALIFICATIONS:

Required:

  • 3-5 years of experience in leading visual merchandising principles and field execution
  • Valid driver’s license with reliable transportation
  • Proven success managing or influencing visual standards across multiple store locations or a diverse range of brands/campaigns
  • Strong understanding of visual storytelling, product placement strategy, and retail client experience
  • Exceptional time management and organizational skills with the ability to manage multiple projects and priorities
  • Strong communication & influencing skills with the ability to motivate and guide store teams and VM through clear direction and partnership
  • Basic proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams)

Preferred Qualifications:

  • Experience supporting multiple locations
  • Background in fashion, lifestyle, or specialty retail environments
  • Understanding of retail KPIs and how they connect to sales performance
  • Experience supporting new store openings, events, or other projects

PHYSICAL DEMANDS:

  • Ability to sit for extended periods of time
  • Ability to stand for extended periods of time
  • Ability to stand, walk, bend, kneel, squat, stoop and or twist
  • Ability to grasp, push, pull, reach and manipulate objects with right/left hand(s)
  • Ability to turn, bend with some twisting
  • Ability to lift 25 pounds occasionally for materials, displays, or event set-up
  • Capability to travel occasionally – locally, interisland, or nationally

BENEFITS:

  • Paid time off
  • 401(k)
  • Medical/Prescription/Drug/Vision insurance
  • Group Life insurance
  • Ability to enroll in supplemental insurance through AFLAC
  • Employee Discount
  • Referral program
  • Bereavement Leave
  • Other benefits as outlined in the Employee Handbook

COMMENTS:

Employment at Tori Richard, Ltd. is on an “at will” basis, which means that either the Company or the Employee may terminate the employment relationship at any time for any reason. Nothing in this document alters this “at will” agreement. The Company reserves the right to revise the job description on the basis of the needs of the business. Applicants have rights under Federal Employment Laws , see Family and Medical Leave Act (FMLA) Poster ; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance

Work Location: In person

Start Application

Sales Associate

Our retail team is expanding and we are looking for friendly, collaborative, and passionate individuals to join our Ohana. With retail locations across the Hawaiian Islands, our team members strive to provide an extraordinary shopping experience while also acting as brand ambassadors. As The Original Aloha Shirt since 1936, we are deeply rooted in Hawai’i and inspired by the nature and beauty found both above and below the water’s surface. Come see what we’re all about and stay stoked with us!
Learn More
Please download the application below and email it to hr@toririchard.com to
apply!

Location:

  • Sheraton Waikiki (Oahu)
  • Salt at Our Kakaako (Oahu)
  • Waikiki Beachwalk (Oahu)
  • Ala Moana Center (Oahu)
  • King's (Big Island)

Our retail team is expanding and we are looking for friendly, collaborative, and passionate individuals to join our Ohana. With retail locations across the Hawaiian Islands, our team members strive to provide an extraordinary shopping experience while also acting as brand ambassadors. As The Original Aloha Shirt since 1936, we are deeply rooted in Hawai’i and inspired by the nature and beauty found both above and below the water’s surface. Come see what we’re all about and stay stoked with us!

Your Impact:

  • Provide the best possible shopping experience for all guests
  • Meet and/or exceed sales targets and KPI standards
  • Fostering customer relationships for clienteling
  • Standard opening and closing procedures
  • Maintain store standards and participate in merchandising of exciting new product!
  • Contribution to our team-oriented environment –achieving targets, friendly banter with store and individual contests and achieving overall store and company objectives

Benefits we offer:

  • Ability to earn $14 - $20 per hour, to include base pay and commission
  • Uniform allowance
  • Generous employee discount
  • Flexible schedules based on business needs

You’ll excel with the following:

  • One to two years of retail experience including opening and closing procedures
  • Ability to work nights, weekends and holidays
  • A personality and style that meets the Kahala brand
  • Basic computer knowledge – including experience with POS systems and Microsoft office
  • Must currently reside on Oahu

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Commission pay

    Experience:

    • Retail sales: 2 years (Required)

     

    Start Application