Returns

We hope that you are happy with your online purchase, but if you would like to return an item for any reason, we gladly accept returns within 35 days of the original online invoice. Garments must be unworn, unwashed, and have original tags attached. Any unauthorized returns beyond our 35-day return window or that do not meet our return policy may be refused and the items returned back to you. If you choose, we will deduct $12.00 from your original return to cover the cost of shipping. If you have any questions about your online return or whether a gift you received was purchased online, please e-mail customer service. If you would like to initiate a return, click the 'Return Items' below to get started.

For items purchased in one of our Kahala stores, we will gladly accept returns or exchanges within 30 days of the original purchase. Garments must be unworn and have the original hang tags attached. A Kahala return sticker is also required on the original hang tag. Refunds will be made to the original form of payment. If the original form of payment is no longer valid, a company check will be issued or a store credit can be arranged. Merchandise returned after 30 days will be returned at the current selling price and store credit will be issued. All sales are final on sale merchandise.

International Returns

Unfortunately, we are unable to generate return shipping labels for international orders. You may ship your return with the postal carrier of your choosing. If you have any questions or concerns please contact our customer service for support. Any unauthorized returns beyond our return policy window of 35 days or that do not meet our return requirements may not be refunded and returned back to you.

Holiday Returns

All orders purchased between November 1st - December 31st, will be subject to our holiday return window. We understand that the holidays are a busy time. Orders purchased within that timeframe will have 35 days from January 1st, to be returned if needed. All sales are final on sale merchandise.

Sale Items

All sales are final for items discounted during promotional periods and will not be eligible for refund. 

Free Gift With Purchase

Any free gifts with purchase must be sent back with your return to receive a refund to the original form of payment. If free gifts with purchase are not received, a refund in the form of an e-gift card will be issued.

Return Items

FAQs

Our Fukubukuro bags are not available for return or exchange and are considered a final sale. If there’s an item that doesn’t work out, it may make a great gift for someone you know! 

To ensure that you get the size or item(s) you’d like to exchange for, please place a new order. This is the fastest and easiest way to guarantee your replacements. If you do not want to exchange the item, you will be issued a refund to the original form of payment once your return has been processed. 

Please send items back to the original Kahala store it was purchased from. This will help expedite your return. Sorry, but we are unable to process any returns for items purchased from another retailer.

Yes, you can return an online purchase to any Kahala retail store within our return policy and accompanied by an online receipt. If your online order was paid with PayPal, you will receive a store merchandise credit. Click here to find the store nearest you.

At this time, if you would like to cancel or edit your order after it has been placed, please e-mail customer service to assist you.

Once your return is received and processed, your card will be refunded. You will receive a notification to confirm that you have been credited. Typically, it takes 3-5 business days for credits to post to an account. If you do not see it, please contact your financial institution.

All sales are final for items discounted during promotional periods and will not be eligible for refund. 

To ensure that you get the size or item(s) you’d like to exchange for, please place a new order. This is the fastest and easiest way to guarantee your replacements. Your credit card will be charged for the new order. When we receive your returned merchandise your credit card will be refunded. Create an account to help expedite your order and refund.

If you placed an international order, or to a U.S territory, please reach out to our customer service team for help facilitating your return.