We hope that you are happy with your online purchase, but if you would like to return an item for any reason, we gladly accept returns within 35 days of the original online invoice. Garments must be unworn, unwashed, and have original tags attached. For your convenience, we offer a $9 prepaid FedEx label. Any unauthorized returns beyond our 35-day return window or that do not meet our return policy may be refused and the items returned back to you. If you have any questions about your online return or whether a gift you received was purchased online, please e-mail customer service. If you would like to initiate a return, click the 'Return Items' below to get started.
For items purchased in one of our Kahala stores, we will gladly accept returns or exchanges within 30 days of the original purchase. Garments must be unworn and have the original hang tags attached. A Kahala return sticker is also required on the original hang tag. Refunds will be made to the original form of payment. If the original form of payment is no longer valid, a company check will be issued or a store credit can be arranged. Merchandise returned after 30 days will be returned at the current selling price and store credit will be issued. All sales are final on sale merchandise.
Unfortunately, we are unable generate return shipping labels for international orders. You may ship your return with the postal carrier of your choosing. If you have any questions or concerns please contact our customer service for support. Any unauthorized returns beyond our return policy window of 35 days or that do not meet our return requirements may not be refunded and returned back to you.
All orders purchased between November 1st - December 25th 2021, will be subject to
our holiday return window. We understand that the holidays are a busy time. Orders purchased within that timeframe will have 35 days from January 1st, 2022, to be returned if needed. All sales are final on sale merchandise.
Products shown are an example, and not guaranteed to be included. Our Fukubukuro bags are not available for return or exchange and are considered a final sale. If there’s an item that doesn’t work out, it may make a great gift for someone you know!
Free Gift With Purchase
Any free gifts with purchase must be sent back with your return to receive a refund to the original form of payment. If free gifts with purchase are not received, a refund in the form of an e-gift card will be issued.
For orders placed on or before 11/11/20
Please reach out to our customer service team for assistance. We're here to help!Return Items