We hope that you are happy with your online purchase, but if you would like to return an item for any reason, we gladly accept returns within 35 days of the original online invoice. Garments must be unworn and have original tags attached. Swim wear is non-returnable. For your convenience, we offer a $9 prepaid FedEx label. Any unauthorized returns beyond our policy may be returned back to you. If you have any questions about your online return or whether a gift you received was purchased online, please e-mail customer service. If you would like to initiate a return, click the 'Return Items' below to get started.
For items purchased in one of our Kahala stores, we will gladly accept returns or exchanges within 30 days of the original purchase. Garments must be unworn and have the original hang tags attached. A Kahala return sticker is also required on the original hang tag. Refunds will be made to the original form of payment. If the original form of payment is no longer valid, a company check will be issued or a store credit can be arranged. Merchandise returned after 30 days will be returned at the current selling price and store credit will be issued.All sales are final on sale merchandise.
Free Gift With Purchase
Any free gifts with purchase must be sent back with your return to receive a refund to the original form of payment. If free gifts with purchase are not received, a refund in the form of an e-gift card will be issued.
Return Policy for Holiday Gift Purchases
We will gladly accept gift returns through January 15, 2021, for purchases made between November 1 and December 5, 2020. Our standard 35 day return window will cover any purchases made after December 5, 2020. If the original purchase was made prior to November 1, 2020 and a refund to the original form of payment is not possible, a gift card in the amount of the original purchase amount will be issued.
For orders placed on or before 11/11/20
We have a new website and you won't be able to initiate a return. Please reach out to our customer service team for assistance. We're here to help!Return Items