Joining Kahala Club is easy and free! You can sign up in-store or online at our website. Simply create a profile to get started.

As a Kahala Club member, you will earn points on every purchase, receive early access to new collections, enjoy special member-only discounts, get birthday rewards, and more.

You earn points for every dollar you spend at Kahala, both in-store and online. Occasionally, we may offer bonus points promotions where you can earn additional points on specific purchases or during specific promotions.

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. We also set your tier status as a mahalo for being one of our loyal customers.

No, only purchases made after the rewards program launch date of June 14th, 2024 will be applicable for points.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

You can update your account information by logging into your Kahala Club account on our website or by contacting our customer service team. For any questions or assistance, please contact our customer service team at +1 (855) 881-0243

No, Kahala Club accounts are individual and non-transferable. Each member must have their own account to earn and redeem points.

No worries! If you forgot to provide your Kahala Club information during a purchase, please contact our customer support team within 30 days of the purchase. They will help you apply the points to your account.

Yes, you can use your points both online and in-store. Points redeemed online can only be used for online purchases. To redeem your points in-store, simply hold onto your points and redeem them at your favorite location instead of online. If you have any questions or need assistance, feel free to contact our customer support team. 

Before checking out, ensure that you are signed in to your account. To redeem your points, use the drop down directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.

Yes, you need to make a minimum purchase equivalent to the value of the coupon code generated from your points. For example, if you redeem points for a $50 discount, your purchase must be at least $50. If you have any questions or need assistance, please contact our customer support team. 

You can redeem up to 500 points at once, which equals a $50 discount on your purchase. If you have more than 500 points, you can use the remaining points on future purchases. If you need assistance, please contact our customer support team. 

Yes, you can earn points on all purchases, including sale items, unless otherwise specified during special promotions.

Yes, there are a few exclusions for earning points:  

1. Points cannot be earned on gift card purchases. 
2. Points are not earned on taxes or shipping fees.  
3. No points are earned on the amount of a purchase made with redeemed rewards, for example, if you placed an order for $100 and used $20 off reward, you will only earn points based on your $80 purchase.  

If you have any further questions about earning points, please contact our customer support team. 

No, that’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Points will be credited to your account once your order has shipped. You will receive a shipping notification via email once it is shipped. For in-store purchases, your points should reflectimmediately after your purchase. 

You can check your points balance by logging into your Kahala Club account on our website or by asking a store associate in any Kahala store.

As a member of the Kahala Club, you will receive birthday points as a special gift from us on your birthday! These points will be automatically added to your account on your birthday or within a few days of your birthday. You can use these birthday points to enjoy discounts or redeem special rewards on your purchases during your birthday month. If you have any questions about your birthday points or need assistance, feel free to reach out to our customer support team.

Once your friend completes their first purchase using your referral link and meets the eligibility criteria, such as being a first-time customer and meeting any minimum purchase requirements, your points for the referral will be credited to your account. Typically, this process takes a few days to reflect in your account. If you have any concerns or need further assistance, please contact our customer support team.

To redeem the refer-a-friend discount of $10, your order must be $100 or more. If you have any questions or need further assistance, please contact our customer support team.

Yes, you can earn points for reviewing every product you've purchased. Simply log in to your Kahala Club account, navigate to the product you want to review, and submit your review. Once your review is approved, you will receive points for your contribution. Thank you for taking the time to share your feedback! If you have any questions or need assistance with product reviews, please contact our customer support team.

Yes, points expire 12 months of inactivity after they are earned. Be sure to use your points within this period to maximize your rewards.

Yes, customers keep tier status for a minimum of 12 months and have 12 months to either maintain or upgrade their status. For example, a customer who crossed the tier entry threshold on July 1st, 2024 will retain that tier until July 1st, 2025 (assuming all other requirements are met)

Yes. If you return the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added to your rewards account.

If you choose to do a partial return, the discount applied will be deducted from your refund. The points redeemed with this order will also be deducted from your account.

Double-check that you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you checked out as a guest, contact our customer support team to help apply your points to your account.  

Additionally, you won’t receive points if:  

• You return your purchase.  
• Your purchase is canceled for any reason.  

Please note that any points earned on a purchase you later return will be deducted from your point balance.  

There may be a delay in our systems, and points could take anywhere from minutes to several hours to appear in your account. If you still don't see your points, try these steps:  

1. Refresh your browser.  
2. Log out and then back into your account.  
3. Check your ‘Rewards history’ in your account to see if the points were added.  

If your points balance is still not accurate, please contact our customer support team and they will investigate the issue for you.  

We are sorry to hear that. Here are a couple of common issues:  

1. Mistyped Email Addresses: Double-check for any typos in the email addresses.  
2. Improper Email Separation: Ensure you use commas to separate multiple email addresses.  

To avoid these issues, try entering each email address one at a time and clicking ‘send’ after each one.  

If you still have problems, try using your unique referral link or sharing the referral via Facebook, Twitter, or Messenger. For further assistance, please contact our customer support team.

Thank you for sharing us with your friends! We appreciate it.  

Here are a few things to check:  

1. First-Time Customers: Ensure your referred friends are first-time customers.  
2. Referral Process: The referral must be initiated through the rewards referral box on your personal rewards page or by using your unique referral link.  

Points will be added to your account as soon as your friend completes their first purchase on our website. You will receive an email notification when this happens, and you can also check your 'Rewards History' to see any points received for referrals.